Refund Policy
Last updated: January 2026
1. Eligibility for Refund
You may request a refund within 7 days of purchasing a connection package if: you have not used any connections from the package, the service was unavailable or malfunctioning, or there was a billing error.
2. Non-Refundable Cases
Refunds will NOT be issued for: connections that have already been used, purchases older than 7 days, account suspension or termination due to policy violations, dissatisfaction with the information revealed through a connection, or personal change of mind after using connections.
3. How to Request a Refund
To request a refund: Go to Support & Report in your dashboard, select "Support", describe your reason for the refund request, include your Transaction ID from the purchase, alternatively email support@sohodharmini.com with these details.
4. Processing Time
Refund requests are reviewed within 2-3 business days. If approved, the refund will be processed to your original payment method (bKash, Nagad, or bank account) within 5-7 business days.
5. Partial Refunds
If you have used some connections from a package, a partial refund may be issued for the unused connections, minus a 10% processing fee. The partial refund amount is calculated based on the per-connection cost of the purchased package.
6. Promotional Discounts
Purchases made with discount codes or promotional offers are eligible for refund at the amount actually paid, not the original price.
7. Contact for Refund
For any refund queries, contact us at support@sohodharmini.com or use the support form in your dashboard. Our team is committed to resolving any issues promptly.